Contact
A real person, in working hours, who can see your file
The most common complaint about this industry is going quiet after payment. If you have a filing with us, the fastest route is the contact link on the filing itself — it reaches whoever is handling it.
How to reach us
Already have a filing with us?
Open it from your account. Every filing shows its current stage, the reference number with the department, and every rupee that has moved on it.
Your filingsGrievance officer
Appointed under the Consumer Protection (E-Commerce) Rules, 2020.
Details are being published. In the meantime, raise any complaint through your filing or our support address and it will be routed to the officer.
Acknowledged within48 hours
Resolved withinOne month
These are the timelines the Rules require of us, not targets we have chosen.